I said it was going to be a long day....

This is how it went down...I have a customer on my line..who owes about 3 grand...which happens to be 3 months late...So I'm going thru the motions back and forth with him trying to get the payment, (and i ALWAYS get the payment) finally the customer requests to speak with a supervisor because I am not giving in to his many requests to bypass paying the full amount. So we have this procedure where when we have an escalated call we have a super que that we call. In this que are our leads...not SUPERVISORS, but leads, meaning that they have about as much authority as I do... ummhmm Well, I conference over to one of my less favorable leads, RAy...An older man of about 60, hispanic..with a smart ass mouth!! He goes on to tell the customer he can pay whatever he like...Wait a fucking minute..didn't I just tell him something totally different..THEN...here's where the sparks fly...he calls me out...Cherise, take the payment..this customer doesn't need a payment arrangement...I will come and talk to you later about this!! Oh helllllllllllllllllllllllll Naaaaaaaaaaaaaaaaaaaaaaaaw!!! No he didn't..motha fucca..now I gotta act black...I politely took over the call and took the payment...but as soon as I got off that phone I marched right back to my sup's desk...Her and I are pretty tight,..and boy I let her know the deal... Let's just say he won't be a problem anymore..... ;) Today was a long day......................................................................................................................................................